Next level customer insights

Next level
  • customer insights
  • mystery shopping
  • feedback
  • dashboard
  • customer insights
  • problem solving
  • benchmarking
  • mystery shopping
  • training input
  • customer experience
  • mystery shopping
  • competitions
  • zoom in on results
  • trends
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"How do I encourage employees to learn a certain way of working?"

"When I'm present everything goes smoothly, but what happens when I'm not?"

"I want to use training effectively. What do we need?"

"How do I measure if we are making progress?"

"If only I had concrete examples during evaluation interviews."

"How do I create awareness of my own actions?"

Recognizable?

We provide the answers to these questions with substantiated feedback based on real customer experiences from mystery shopping research.

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Your own dashboard

Our strengths

Your own dashboard

What is important, we build ourselves. With our own software engineers, we work on the dashboard every day to present the large amount of data that we have at our disposal in an as clear and user-friendly way as possible.

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Real customer experiences

Our strengths

Real customer experiences

We strive to make mystery shopping assignments as realistic as possible. That is why we give our trained mystery shoppers from the target group a budget to make a purchase. A pair of trousers at a clothing store, a treatment at the hairdresser's, a plant at a garden center or a night out at the cinema.

Continuous insights

Our strengths

Continuous insights

Training costs can be high. You want to train the right aspects, measure whether training has an effect and, above all, make adjustments where possible. Activate your employees by giving them the feeling that every customer could be a mystery shopper so that every customer is treated equally and according to the concept starting points.

Our community

Female

Female

60%

Male

Male

40%

18-30 years

18-30 years

35%

31-50 years

31-50 years

45%

50+ years

50+ years

20%

Sex
Age range

"The results are leading in our theater competition, and it lives enormously within Pathé!"

Marc Bosma - F&B Manager Pathé

"Secret View may have the best dashboard in its sector, straightforward and very simple."

Wouter Locher - Operational Director AH to go

"At a first glance I'm aware of what's going on, but I find detailed substantiation if necessary."

Caroline Evers - Retail Country Manager Rivièra Maison

Some figures

12

Folks at Secret View HQ

€317K

Shop budget paid to mystery shoppers in 2017

9

Countries where we use mystery shoppers

1000+

We supply stores with feedback

7000+

Mystery shoppers are our community