"How do I encourage employees to learn a certain way of working?"
"When I get there everything goes smoothly, but how are I when I am not there?"
"I want to use training effectively, what do we need?"
"How do I measure if we are making progress?"
"If only I had concrete examples during evaluation interviews."
"How do I create awareness of my own actions?"
We provide the answers to these questions with substantiated feedback based on real customer experiences from mystery shopping research.Show me the answers
Your own dashboard
Of course, we are building what is important. With our own software developers, we work on the dashboard every day to present the large amount of data that we have at our disposal in as clear and user-friendly a way as possible.Show me
Real customer experiences
We strive to make mystery shopping assignments as realistic as possible. That is why we give our trained mystery shoppers from the target budget to make a purchase. A pair of trousers at a clothing store, a treatment at the hairdresser's, a plant at a garden center or a night out at the cinema.
Training costs can be high. Then you want to train the right things, measure whether training has an effect and, above all, make adjustments where possible. Activate your employees by giving them the feeling that every customer can be a mystery shopper so that every customer is treated equally and according to the formula starting points.
"The results are leading in our theater competition, and it lives enormously in Pathé!"
Marc Bosma - F&B Manager Pathé
"Secret View may have the best dashboard in its sector, straightforward and very simple."
Wouter Locher - Operational Director AH to go
"At a glance I am aware, but where necessary I find detailed substantiation."
Caroline Evers - Retail Country Manager Rivièra Maison
Folks at Secret View HQ
Shop budget paid to mystery shoppers in 2017
Countries where we use mystery shoppers
We supply stores with feedback
Mystery shoppers are our community
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