We offer every organization a simple and affordable solution to continuously learn from high-quality feedback based on real customer experiences from mystery shopping research.
Secret View was founded by Niek Koning during his study Small Business & Retail Management. In addition to his studies, he had a job in a store where he dealt with mystery shopping. He was surprised at the poor presentation of the results and the fact that the mystery shoppers often had little affinity with the company he worked for. This could be done differently. Secret View was born.
Secret View has started to develop rapidly since 2015. More and more large and small companies managed to find (and know) Secret View. The number of mystery shopping assignments has grown from 3500 in 2015 to more than 12,000 in 2017, the community has grown from 900 to 7,000 mystery shoppers and the team at the office has expanded from 2 to 12 employees.
We're a Lean Startup!
We continuously make problem assumptions and validate possible solutions for our clients and mystery shoppers. This way we determine whether or not they are of added value for optimizing our working method. We build something small, the minimum, so that we can quickly put it into use. Only then can we measure whether we are on the right path. We also call this 'validated learning'. We do not build months of unnecessary products or functionalities that later turn out never to be used. We are fully data driven and do nothing on gut feeling.
A self-managing organization
Within Secret View we have a flat structure in which employees act from a team in which they interpret one or more roles. Everyone is responsible for and makes decisions from his or her own role. Because of our dynamic and transparent structure we are able to constantly adjust.
Nick de Beijer