What is mystery shopping?
Simple and affordable insight in real customer journeys
Online performance dashboard
Everything about your mystery shopping research in one insightful, interactive dashboard. See your scores, follow trend lines, and learn exactly what you need to grow.Check the dashboard
How do we do mystery shopping research?
Step-by-step guidance through the process
What are we going to examine? We help you formulate cases, target audiences, and questionnaires.
Recruitment and selection
We make sure we only send the best mystery shoppers. That's how we guarantee superb quality.
Preparation and execution of the assignments
Our mystery shoppers are going visit your stores! We make sure they are well-trained so they know exactly what to examine.
We check every single result (questionnaire) manually, ensuring you receive constructive feedback that helps you grow.
Feedback and support
Together we take a look at the process. Can we improve anything? We'll make it better in the next round.
This round of the mystery shopping research is done. Time to convert the results to action.