Blog

With a new app developed entirely in-house, we are investing in an even better experience for our international community of more than 75,000 mystery shoppers. The app also helps us expand local communities in international markets more quickly. This means our clients not only receive more concrete feedback on what customers and guests actually experience on the ground, but can also get research up and running faster in new markets.

What is the potential impact when employees greet customers more often, provide better advice, and recommend relevant add-on products? Explore the research and calculate the revenue opportunities for your stores.

GUESS in Palermo is the winner of our Experience of the Month Award for June! Every month, our mystery shoppers visit thousands of stores, restaurants and hospitality venues. From all these visits, we select the most remarkable, customer-friendly or inspiring experience. This month,GUESS in Palermo stood out as a store where personal attention, productknowledge and tailored service clearly came together to create a strongcustomer experience.

This month, Secret View is launching a new app for our mystery shopper community. With the app, we want to make mystery shopping easier and clearer, while staying more connected to the people behind the visits.

MiiN Cosmetics is the winner of our Experience of the Month Award in May! Every month, our mystery shoppers visit thousands of stores and hospitality locations. From all these visits, we select the most remarkable, customer-friendly or inspiring experience. This month, MiiN Cosmetics in Portaferrissa, Barcelona stood out as a store where product knowledge, personal attention and a genuine passion for cosmetics came together in an exceptional customer experience.

Learn how to choose the right mystery shopping services in Europe. Compare providers by methodology, shopper reach, reporting, quality assurance and customer experience impact.