Blog

Learn how to choose the right mystery shopping services in Europe. Compare providers by methodology, shopper reach, reporting, quality assurance and customer experience impact.

MiiN Cosmetics is the winner of our Experience of the Month Award in May! Every month, our mystery shoppers visit thousands of stores and hospitality locations. From all these visits, we select the most remarkable, customer-friendly or inspiring experience. This month, MiiN Cosmetics in Portaferrissa, Barcelona stood out as a store where product knowledge, personal attention and a genuine passion for cosmetics came together in an exceptional customer experience.

Things I Like Things I Love (TILTIL) Utrecht is the winner of our Experience of the Month Award for April! Every month, our mystery shoppers visit thousands of retail stores and hospitality venues. From all these visits, we select the most remarkable, customer-friendly, or inspiring experience. This month, TILTIL on Nachtegaalstraat in Utrecht stood out as a store where personal attention, extensive service, and a relaxed atmosphere resulted in a perfect 100% score.

We are proud to announce our collaboration with Hunkemöller! With nearly 700 stores across Europe, lingerie brand Hunkemöller is a well-known name in the retail world. Our mystery shoppers assess the customer journey in all stores, spread across 10 countries.

My Jewellery Deventer is the winner of our Experience of the Month Award for March! Every month, our mystery shoppers visit thousands of retail stores and hospitality venues. From all these visits, we select the most remarkable, customer-friendly, or inspiring experience. This month, My Jewellery Deventer stood out as a store where personal attention, expert advice, and strong teamwork on the shop floor clearly come together.

How do you ensure consistency in brand experience on an international scale? Since March, we’ve partnered with Victorinox. The company is known worldwide for quality, functionality, and iconic Swiss craftsmanship, spanning from the Original Swiss Army Knife™ to Travel Gear, Cutlery and Watches. To keep the brand experience consistent and further strengthen it, Victorinox uses Secret View’s mystery shopping research.