NEXT LEVEL MYSTERY SHOPPING

Experience your stores through the eyes of your customers

Embrace feedback to continuously optimize your customer experience. Get your target group's insights to make every visit to your stores a great experience.

First visit for free Free onboarding call

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These and other brands get feedback from their community

MEASURE

Measure your customer experience

Get feedback from every step of the experience your customers have in your stores.

LEARN

Learn from the results

Translate your target group's feedback into actions for your team.

GROW

Grow your business

Use weekly, bi-weekly or monthly feedback loops to monitor and improve your customers experience and revenue.

COMMUNITY FEEDBACK

Get feedback from people who are already interested in your store(s)

Harness the power of our growing community of 50,000+ regular consumers. Select your target group and get feedback from people who exactly match your selected target demographics.

COMMUNITY PLATFORM

Post your assignment on our community platform

Easily publish your mystery shopping assignments on our platform. Our community members will then accept your assignment if it suits them.

Shopping budget

Because community members receive shopping budget instead of a financial compensation, they choose assignments that suit them. This way a real customer always gets chosen.

DISCOVER

Dive into the results

Receive in-depth insights of the customer journeys of your locations. Get an overarching overview, measure specific aspects of the customer journey and analyze the individual questionnaires.

Benchmark, filter, analyze and use the results to support and coach your teams in a controlled way.

FAQ

Can't find the answer to your question? Feel free to contact us and we'll help you out!

Who are your mystery shopping researches for?

What do I get with your mystery shopping research?

What are the costs of mystery shopping research?

How do I start a mystery shopping research?

How can I be sure mystery shoppers give high-quality feedback?

Who are your mystery shoppers?

Can I become a mystery shopper?

Start learning today

Learn from insights from real customers with Secret View's Mystery Shopping platform.

First visit for free Free onboarding help No creditcard required