This is how you optimize your business' customer experience with Secret View.
Measure every step of the experience your customers have in your stores.
Measure exactly what your team can improve and translate research results into actions.
Use the feedback of our research to find every opportunity to increase revenue.
Use our community's feedback to map out personal development opportunities for your team.
How do your employees advise their customers? And how does the customer feel about this? Get answers to these questions and more and measure every step in your personal dashboard.
We don't believe in professional mystery shoppers. Our dedictated community of 20,000+ mystery shoppers are regular consumers who are part of your target audience.
Gain insight into the effect of the actions you and your team take through continuous measurements, benchmarking and trend analysis.
Get deep insights about your stores' customer journeys, from general overview, to touchpoint, to individual surveys. Use these insights to guide, coach and monitor your stores in a controlled way.
Head of International Retail Operations, Rituals
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Join 2,000+ happy users and create experiences that will keep your customers coming back