Embrace feedback and optimize your customer experience

Learn from real customer insights with Secret View's Mystery Shopping Platform.

These and other brands get feedback from their community


Measure your customer experience

Get feedback from every step of the experience your customers have in your stores.


Learn from the results

Translate your target group's feedback into actions for your team.


Grow your business

Use weekly, bi-weekly or monthly feedback loops to monitor and improve your customers experience and revenue.


Place your assignment on our community platform

Create mystery shopping assignments and publish them on our community platform for your target audience.

We ensure your mystery shopper will have maximum affinity with your brand by rewarding them with a shopping budget instead of a financial compensation, and by enabling them to search our platform for the assignments they like best.


Get feedback from real customers

Use the power of our growing community of 20,000+ real customers. Define your audience and get feedback from someone who perfectly fits your target demographic - and gain a new customer while you are at it!

Demographic targeting options

  • Age
  • Gender
  • Location
  • Date & time range
  • Reputation Score
  • Distance to your store
  • Affinity with your store

Dive deep into your results

Get deep insights about your stores' customer journeys, from general overview, to touchpoint, to individual surveys.

Benchmark, filter and analyze and use the insights to guide, coach and monitor your stores in a controlled way.

Frequently Asked Questions

Is the answer to your question not here? Feel free to contact us and we'll gladly help you along!

Who are your mystery shopping researches for?

What do I get with a mystery shopping research?

What's the cost of a mystery shopping research?

How do I start a mystery shopping research?

How can I be sure mystery shoppers give high-quality feedback?

Who are your mystery shoppers?

Can I become a mystery shopper?

Start today and get a free pilot round

Learn from real customer insights with Secret Views Mystery Shopping Platform.

Free visit or pilot Free onboarding call No creditcard required