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Small Business

€24,99 / per visit excl. shopping fees

Availalable soon. Mystery shopping specially made for small businesses with up to 5 locations.

  • Free demo dashboard
  • Industry-specific survey
  • Choose from 4 visit frequencies
  • One customer journey per dashboard
  • One user account
  • Basic support



Custom research, available worldwide for larger organizations with 6 or more locations.

  • Free live demo
  • Expert guidance during research setup
  • Extensive onboarding
  • Tailor-made survey(s)
  • Multiple customer journeys in one dashboard
  • Unlimited user accounts
  • Custom visit frequency
  • Personal support (in 5 languages)
Check out the full overview of services & features

Shopping fee as reward

Whenever possible, we use shopping fees to reward our mystery shoppers. They use the shopping fee to purchase something at your place and they keep their purchase as a reward.

Affinity with your concept

As their purchase is the reward, mystery shoppers usually apply for assignments that they like. In other words, the mystery shoppers we select are always from your target audience!

Circling back as revenue

Shopping fees are paid out to mystery shoppers by you (via us), but returns to your registers as revenue. Win-win! And often, mystery shoppers spend a bit more than they're given.

Financial compensation

It may not be fitting to give mystery shoppers a shopping fee, but no worries! We'll simply pay a suitable financial compensation for their efforts.

Small Business


Participating locations
Locations that are being visited during a mystery shopping research.
Small Business 1-5
Enterprise Unlimited
Number of countries and languages
How much internationalization we support in one research.
Small Business 1
Enterprise Unlimited
Mystery shoppers fill this out after each mystery shopping assignment.
Small Business Fixed (industry-specific)
Enterprise Tailor-made
Visit frequency
The number of times a mystery shopping assignment is done.
Small Business 4 choices
Enterprise Custom
Number of customer journeys
Are displayed in one dashboard (e.g. breakfast, lunch and dinner)
Small Business 1
Enterprise Unlimited
Number of user accounts
People who have access to a personal dashboard.
Small Business 1
Enterprise Unlimited
Management levels
Different levels that differentiate the research data (e.g. HQ, area management, store management).
Small Business 1
Enterprise Unlimited
Our team is ready to help you with any questions.
Small Business Live chat & e-mail
Enterprise Personal Project Manager
Assignment types
From simple to complex, e.g. by adding (online) appointments or specific cases.
Small Business Fixed choice
Enterprise Custom
Community information
Consists of an assignment description, a manual, a checklist, and more.
Small Business DIY
Enterprise Tailor-made
Comparison of all participating locations with one another and the total research score on all levels.
Small Business Basic
Enterprise Full
Audience targeting
The characteristics mystery shoppers need to have to be eligible for your assignments. om in jouw doelgroep te behoren.
Small Business Basic
Enterprise Custom
Downloading research data from our dashboard into an Excel file.
Small Business Yes
Enterprise Yes
All our knowledge bundled in short introductory courses.
Small Business Yes
Enterprise Yes
Location groupings
Bundling locations in groups based on geographical location, franchise/non-franchise, and more.
Small Business No
Enterprise Yes
Insights into account activity in your research.
Small Business No
Enterprise Yes
Insights into average expenditures, visit days and times, and more.
Small Business Yes
Enterprise Yes
Zoom in on all variables in the research.
Small Business Yes
Enterprise Yes

Extra information


We have 20,000+ mystery shoppers ready to do your assignments. So you won't have to approach or recruit people yourself. We've got your back!


Working with a large community can be challenging. But whatever happens, we guarantee that any assignment you have planned will be done by a mystery shopper. No half measures!

Frequently Asked Questions

Is the answer to your question not here? Feel free to contact us and we'll gladly help you along!

What does the "price per visit" mean?

Can I use the Enterprise solution if I'm a small business owner?

How does the payment work?

What do you mean when you talk about "shopping fee"?

How do you verify mystery shoppers' purchases?

I have a voucher. How do I use it?