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no strings attached
Try our solutions without any commitment. Choose the solution that fits the size of your organization and explore the possibilities.
Customer Experience Research
SME
€29,00
per visit excl. shop credit
Customer experience research specifically for businesses with up to 7 locations. Set up a survey within 15 minutes, always cancellable with no hidden costs.
For now, only available in the Netherlands. Join our waiting list, and we'll notify you when it's available in your area.
✓ First mystery shopper free
✓ Can be stopped at any time
✓ Fully customizable
✓ Choose a survey that suits you
✓ Set your own frequency
✓ One customer journey per dashboard
✓ One user account
✓ Basic support
Customer Experience Research Enterprise
Customized
Tailor-made research, globally applicable for organizations with 7 to an unlimited number of locations.
✓ Free pilot
✓ Extensive onboarding
✓ Personal guidance in survey setup
✓ Customized surveys
✓ Unlimited number of mystery shopping assignments
✓ Multiple customer journeys in one dashboard
✓ Unlimited number of user accounts
✓ Free choice in research frequency
Compliance Research
Customized
Tailor-made research, globally applicable for organizations with 7 to an unlimited number of locations.
✓ Visual evidence available
✓ Extensive onboarding
✓ Personal guidance in research setup
✓ Customized surveys
✓ Unlimited number of assignments
✓ Monitor alcohol & tobacco, POS materials, and product placement
✓ Unlimited number of user accounts
✓ Free choice in research frequency
Internal Audits
Customized
Free yourself from cumbersome systems and take your internal audits to the next level.
✓ Extensive onboarding
✓ Personal dashboard
✓ Personal guidance in audit setup
✓ Custom surveys
✓ Unlimited number of internal audits
✓ Audits adjustable by region
✓ Unlimited number of user accounts
✓ Free choice in audit frequency
FAQ
If is there is anything else we can help you with, don't hesitate to contact us.
What does the price per visit mean?
A mystery shopping assignment is also referred to as a visit. For mystery shopping tailored to SMEs, you pay a fixed price per mystery shopping assignment that you publish. In the research setup, you choose one of the available research frequencies (weekly, bi-weekly, or monthly), on which the total price is then calculated. For our Enterprise solution, a custom price is created after the demo.
Can I, as an SME, also use the Enterprise solution?
Yes, you can. The Enterprise solution consists of a fully customized research project. Through personal contact with our experts, a complete questionnaire and case study are designed to perfectly fit your needs. Small business but prefer custom research? Request a free live demo!
How does payment work?
For mystery shopping tailored to SMEs, you pay the full amount for the entire research in advance before the start. For Enterprise businesses, we’ll make agreements with you regarding invoicing.
What do you mean by shopping credit?
In many cases, our mystery shoppers are rewarded with shopping credit. This shopping credit is spent in your store(s) and therefore returns to the cash register. The purchase is thus the reward for the mystery shopper. This ensures that only mystery shoppers who have an affinity with your concept sign up for the assignment. The shopping credit is based on the average receipt amount in your store(s).
In some cases, using financial compensation (without a purchase) is more appropriate. This is not a problem either.
How do you verify the expenditures of mystery shoppers?
The shopping credit must always be fully spent so that it returns as revenue. Therefore, we ask mystery shoppers to always upload the receipt in the questionnaire. This way, you get a clear insight into the purchases made by the mystery shoppers.
I have a voucher or discount code. How can I redeem it?
During the setup of mystery shopping for SMEs, you’ll have the option to enter your discount code. The discount will then be deducted from the total price before payment.