What does the price per visit mean?

A mystery shopping assignment is also referred to as a visit. For mystery shopping tailored to SMEs, you pay a fixed price per mystery shopping assignment that you publish. In the research setup, you choose one of the available research frequencies (weekly, bi-weekly, or monthly), on which the total price is then calculated. For our Enterprise solution, a custom price is created after the demo.

Can I, as an SME, also use the Enterprise solution?

Yes, you can. The Enterprise solution consists of a fully customized research project. Through personal contact with our experts, a complete questionnaire and case study are designed to perfectly fit your needs. Small business but prefer custom research? Request a free live demo!

How does payment work?

For mystery shopping tailored to SMEs, you pay the full amount for the entire research in advance before the start. For Enterprise businesses, we'll make agreements with you regarding invoicing.

How do you verify the expenditures of mystery shoppers?

The shopping credit must always be fully spent so that it returns as revenue. Therefore, we ask mystery shoppers to always upload the receipt in the questionnaire. This way, you get a clear insight into the purchases made by the mystery shoppers.

I have a voucher or discount code. How can I redeem it?

During the setup of mystery shopping for SMEs, you'll have the option to enter your discount code. The discount will then be deducted from the total price before payment.

Secret View pricing

Rates for mystery shopping, internal audits, and compliance research

Mystery Shopping SME

1 to 5 locations

From

€29,99

per visit

Mystery shopping research for organizations with 1 to 5 locations. Set up a study yourself in 15 minutes. No subscription and always cancellable.

✓ First mystery shopper free
✓ No subscription
✓ Always cancellable
✓ Fully customizable setup
✓ Choose a ready-made questionnaire
✓ Select the frequency of visits yourself
✓ One customer journey per dashboard
✓ One user account
✓ Basic support

Join waiting list

Mystery Shopping Enterprise

6+ locations

From

€27,50

per visit

Custom research with personal guidance and support. Deployable and scalable worldwide. For organizations with 6 to 500+ locations.

✓ Start with a free pilot
✓ Comprehensive onboarding
✓ Suitable for high volumes
✓ Personal guidance in research setup
✓ Customized questionnaire(s)
✓ Unlimited number of mystery shopping assignments
✓ Multiple customer journeys in one dashboard
✓ Unlimited number of user accounts
✓ Personal support in 5 languages

Book a demo

Compliance Research

NIX18, POS, and product placement

Price

Customized

Our mystery shoppers assist you in monitoring various compliance issues. Think of NIX18 regulations, POS materials, product placement, and more.

✓ Start with a free pilot
✓ Comprehensive onboarding
✓ Personal guidance in research design
✓ Custom questionnaires
✓ Unlimited assignments
✓ Unlimited user accounts

Internal Audits

Tools and dashboard

Price

Customized

With internal audits, you check the processes behind the scenes: inventory, hygiene, safety, and compliance with procedures.

✓ Comprehensive onboarding
✓ Personal guidance in research design
✓ Custom questionnaires
✓ Unlimited internal audits
✓ Unlimited user accounts
✓ Free choice in audit frequency

Why Secret View?

Mystery shopping done right: fast, data-driven, and real consumers from your target audience

	Secret View	Traditional mystery shopping
Community	75,000+ real consumers	Trained professionals
Speed	Results within 24 hours	1-4 weeks wait
Dashboard	Modern & tailor-made	Old-fashioned whitelabel software
Technology	100% developed in-house	Dependent on third parties
AI & Analytics	Ready-made AI analyses	Manual analysis
Support	Personal support	Long response times
Pricing	From €27.50 per visit	High price per visit
Frequency	Ongoing research	Single snapshots

FAQ

If is there is anything else we can help you with, don't hesitate to contact us.

Secret View pricing