Cases

Since 2018, SOFACOMPANY Benelux has been conducting customer eperience research with Secret View. Each month, our mystery shoppers carry out assignments at all SOFACOMPANY locations. As of the start of 2024, there are eight locations in the Benelux, and by the end of the year, this number will grow to ten or eleven.

Since 2018, Pathé Netherlands has been conducting customer experience research with Secret View. Every two weeks, our mystery shoppers visit all 30 locations across the Netherlands. They watch a movie of course, and grab something to drink, some popcorn, or another tasty treat.

Since 2017, our fashionable mystery shoppers have been conducting customer experience assignments at America Today. Every month, they visit the 54 branches for customer experience research in the Netherlands, Belgium, Luxembourg, and Germany. In this article, you'll discover how the mystery shopping research is set up, its value to the organization, and how the results daily provide insight and improvement.

In almost every (medium) large city in the Benelux, there's a store from the Termeer Group. Manfield and Sissy-Boy are well-known names if you ever visited a Dutch shopping street.

Since 2019, SLA has been conducting customer experience surveys with Secret View. Every month, all 12 branches across the Netherlands are visited by our mystery shoppers. There, they enjoy a delicious, healthy meal, the foundation upon which SLA is built.

Brouwerij Troost has been conducting comprehensive customer experience research with Secret View since 2018. Every month, their three establishments in Amsterdam are visited by our mystery shoppers. They are treated to a delightful evening out in a cozy brewpub.

Since 2021, NS AH to go has been conducting customer experience research with Secret View. NS (Dutch Railways) is the biggest franchiser of AH to go. Every week, all 47 locations at Dutch train stations are visited by Secret View's mystery shoppers.