Take internal audits to the next level
Customers see a lot, but not everything. To get a complete picture of what's happening on the floor, it's valuable to also involve your employees. Area managers, visual merchandisers, trainers, and store managers offer additional insights.
Use Secret View's internal audit tooling to harness this valuable information.
Trusted by retail and hospitality brands worldwide
Why internal audits?
Internal audits help you ensure processes behind the scenes are running smoothly. Regular checks keep these processes streamlined and ensure quality standards are met. Identify inefficient processes and risks, and save unnecessary costs.
By conducting continuous internal audits, you easily spot trends and issues, and prepare for external inspections. This way, you create a culture of improvement that contributes to higher customer satisfaction.
Recognizable?
There's a good chance that as a retail or hospitality organization, you're already conducting audits or other internal checks with your team. But the information from these audits needs to flow smoothly through the organization to have the desired impact.
That's why you need a user-friendly tool for both the auditor and the analyst. With Secret View's internal audit tooling, you save valuable time and gain simple and effective insights into your audit results.
Time for optimization
Free yourself from cumbersome systems that cost you more time and money than they save. No more error-prone processes and unmanageable data. Secret View's audit tool is easy to use and works on all devices.
The dashboard brings your audits to life. With clear visualizations, you gain insights into trends, statistics, segmentations, and the most and least successful processes at every level of the organization.
Insights on every level of your organization
Dive deeper
Curious about a specific aspect? With just a few clicks, you can access the data you need.
Management overview
Get a comprehensive view of the entire organization at a glance.
Benchmark
Compare across different levels, identify top performers, and see who needs attention.
Segment
Segment by parts of the customer journey, regions, or locations, and compare the results in a clear overview.
Answers
Behind every score is a detailed explanation from our mystery shopper. This provides a wealth of examples, which are useful for training and evaluation discussions.
Location overview
See at a glance how your location is performing and understand how the score was determined.
Clear overview
Here, the auditor can find all available audits for their region. You'll never miss an audit again.
Briefing
Each audit comes with a short briefing containing the key information for the auditor.
Customized questionnaire
On our platform, you create the questionnaire together with us. You know what you want to measure, and we have the expertise. Your employees carry out the audit, complete the questionnaire on a device of their choice, and the results are instantly available on the dashboard.
Data is accessible at every level, from management to store manager.
Ongoing audits
We believe in continuous research. By regularly holding up a mirror and learning from feedback together, you raise awareness and encourage positive behavioral changes.
By conducting audits regularly, these benefits increase, and it doesn't just remain a snapshot. This way, you achieve lasting change.
