News

This month we travelled to Twente; the land of klootschieten (a traditional Dutch ball-throwing game), krentenwegge, and excellent customer service, because Holland & Barrett Hengelo wins our Experience of the Month award! Every month, our mystery shoppers visit hundreds of stores and hospitality venues, and from all these results we choose the most remarkable, customer-friendly or outstanding experiences. In July, this was without a doubt Holland & Barrett.

You probably know them from the iconic red-and-yellow vending wall: FEBO! We’re proud to share that we entered into a collaboration with FEBO a few months ago! FEBO has chosen Secret View to create insight in the guest experience, and measurably improve it, from ordering to delivery. Our mystery shoppers visit every FEBO location in the Netherlands each month.

We’ve got some sweet news for all our candy and chocolate fans: we’ve partnered with none other than Jamin! Following a successful pilot, it was time to take things further. From now on, our shoppers will visit all Jamin stores in the Netherlands six times a year.

Juicy burgers, solid partnership! Fat Phill’s is taking over the Netherlands with its irresistible burgers, sandwiches and loaded fries. And our mystery shoppers will be investigating that experience, from arrival to departure.

Last night, Niek Koning, founder of Secret View, was nominated together with seven other entrepreneurs for the 29th EY Emerging Entrepreneur of the Year award! The festive kick-off took place at the iconic Concertgebouw in Amsterdam. This award has been presented since 1996 and rewards changemakers who are working on the future of entrepreneurial Netherlands.

We travelled to the welcoming province of Brabant, because Trendhopper Breda has won the Experience of the Month Award! Every month, our mystery shoppers visit hundreds of stores and hospitality venues, and from all these results we choose the most remarkable, customer-friendly or outstanding experiences. In May, this was without a doubt Trendhopper Breda!