Become a mystery shopper at Secret View
Want to share constructive feedback about your customer experience? Get shopping credit to shop at the most beautiful brands! Sign up now for free and start right away.
What is mystery shopping?
Mystery shopping is the way to help improve the customer experience of the coolest brands as a consumer. You do this by visiting one of our clients' stores as an anonymous, average customer and then filling out a questionnaire.
Before you carry out the assignment, we will give you a briefing and the questionnaire so you know exactly what to pay attention to.
Complete assignments for these brands and more
1. Sign up as a mystery shopper
Start your adventure as a mystery shopper by registering on our platform. It’s quick and easy!
Fill out your profile as completely as possible. This helps us match you with the assignments that suit you best. We will check your registration and then you’re a member of our community!
2. Find a fun assignment
You now have access to our platform and can sign up for assignments near you that match your profile. By regularly doing assignments, you build a reputation that, as you gain more experience, offers you great benefits.
3. Prepare well
Know what to pay attention to when carrying out the assignment. We support you in various ways to make it easy for you.
Think of a step-by-step plan, sample questionnaires, and a detailed briefing. Sometimes you need to take a photo or ask a specific question. You wouldn’t know this without thoroughly reading the briefing. If you don’t, we can’t approve the assignment.
4. Carry out the assignment
The moment has come; you're off! You're well prepared, so the only thing you need to do now is be yourself and go through the customer journey. You usually get to keep the purchase as a reward for completing the assignment. So buy something you like or enjoy!
5. Fill out the survey
Fill out the questionnaire as soon as possible after completing the assignment. Preferably immediately, so everything is still fresh in your memory. But do it within 24 hours.
Many questions require a detailed explanation. A simple 'Good' or 'Bad' is not enough. You need to describe the situation well and leave constructive feedback. Do it in a tone you would appreciate yourself. That’s what our clients’ employees learn the most from!
This is what mystery shoppers say about us
We score a 4.8 on Google and 98% on Facebook!
What do we expect from you as a mystery shopper?
These are the skills you need:
You’re critical but objective
You can give your opinion when we specifically ask for it during the assignment.
You’re not afraid to ask us questions
You can ask us for help if you feel you don’t understand the assignment well enough.
You can describe situations well
You can effectively describe situations and go into detail when needed.
You master your language
You can formulate clear sentences in the language required from the assignment, in spoken and written language.
You're constructive
You can turn your findings into constructive criticism so others can learn from it.
You're good at giving feedback
You can give feedback to others the way you would like to receive it yourself.
You're self-aware
You’re aware of the importance of your assignment. You know what happens with your results and act accordingly.
You act like a regular customer
You never reveal yourself as a mystery shopper during and after completing your assignment.
