Become a mystery shopper

Shop for awesome brands and get paid to buy your favorite products!

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Test your eyes & get some new shades 😎

One of many examples of amazing assignments that are available to you as a mystery shopper!

Shop for your favorite brands

What is mystery shopping?

Mystery shopping is the ultimate way to help improve the customer experience of your favorite brands.

You do this by visiting our clients stores as an anonymous and regular customer and filling in a questionnaire afterwards. We will provide you with a briefing and the questionnaire prior to your visit, so that you know exactly what to look out for.

This is how it works

In 4 simple steps:

STEP 1

Find a great assignment

After you have registered yourself, we will check and verify your registration. After this, you are part of our community.

From that moment on you have access to our platform and you can sign up for assignments in your area that have caught your eye. Within the community, you build up a status that gives you benefits as you gain experience.

STEP 2

Prepare yourself well

That way you know what to look for when doing the assignment. We will offer you support in various ways to make it as easy as possible for you.

Think of a step-by-step plan, sample questionnaires and a detailed briefing. Sometimes, for example, you have to take a photo or ask a specific question. You'll only know this by reading the briefing thoroughly.

STEP 3

Complete the assignment

The moment is here; you go and carry out the assignment! You are well prepared, so all you have to do now is to be yourself, walk through the customer journey and make a purchase.

You can (usually) keep the purchase as a reward for doing the assignment. So buy something that you love and like!

STEP 4

Fill out the questionnaire

It's very important that our clients can react on the results fast. That is why we expect you to submit the questionnaire to us within 24 hours after your visit. That way it is still fresh in your memory.

Note: sometimes we ask for text and explanation. Just 'good' or 'bad' is not enough. Give substantiated feedback and try to do this in a way in which you'd like to receive it, too.

What does it take to be a great mystery shopper?

These are the skills you need.

You are critical but objective

You are able to give your opinion when we specifically ask for it during the assignment.

You are not afraid to ask us questions

You are able to ask us for help if you feel you don’t understand the assignment well enough.

You are descriptive

You can effectively describe situations and go into detail when necessary.

You master the English language

You are able to formulate clear English sentences in speech and in writing.

You are constructive

You can turn your findings into constructive criticism so others can learn from it.

You know how to give feedback

You know how to to give feedback to others in a way that you like to receive it yourself.

You are aware

You are aware of the importance of your assignment. You know what happens to your results and act accordingly.

You have empathy

You are able to put yourself in the shoes of the receiver of your feedback.

You are super mysterious

You never make yourself known as a mystery shopper during and after the execution of the assignments.

Here’s what other mystery shoppers are saying

Other mystery shoppers give us a 4.9 out of 5 on Google!

Mariela V.

Worldwide

This platform is the best one, is continually looking for store performance evaluators as Secret Shoppers for luxury brands.
It works with a lot of brands in many countries. The platform and the communication it´s very easy and the payment is correct. I 100% recommend it!

Angela V.

Worldwide

A user friendly questionnaire style as well as an interface. I have found the customer service helpful, professional and prompt. Highly recommended.

Mau N.

Worldwide

Perfect way to go shopping and getting the products almost for free. A great way to shop undercover, easy task and nice people .

Eggy H.

Netherlands

Just done the first assignment. Great fun to do. Secret View, nothing but compliments to you guys so far. Clear explanation, everything will be emailed to you on time. Hope to be able to do many more assignments.

Emma S.

Netherlands

Very satisfied with Secret View! They have fun assignments to perform at different locations. Communication with the company is also great! Definitely recommended to register with Secret View!

Mark M.

Netherlands

Secret vView has already brought me to various stores that I would never enter on my own. The way of working and the relaxed attitude of the staff make it pleasant. I will be happy to continue shopping for you!