Become a mystery shopper at
Secret View
Your opinion makes a difference: help brands improve their customer experience and earn shopping credit to try products or services. Sign up for free and become part of our community!
Get started as a mystery shopper for over 200 brands
Help your favorite brands and receive shopping credit to try products or services
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What is mystery shopping?
As a mystery shopper, you help brands improve their customer experience. You visit a store, restaurant, or location and go through the customer journey just as you normally would. As a reward, you receive shopping credit to try a product or service.
Beforehand, you always receive a briefing and the questionnaire, so you know exactly what to pay attention to. After your visit, you fill out the questionnaire with scores and specific comments on the key aspects of the customer journey.
This is how mystery shopping works at Secret View
Help your favorite brands and receive shopping credit to try products or services
1. Sign up and find assignments in your area
Register on our platform in just a few minutes. Fill out your profile as completely as possible so we can match you with assignments that suit you.
After an identity verification, you will be a member of our community and can start immediately! On the platform, you will find assignments near you. Filter by location, interests, and categories, and sign up for an assignment that fits you.
2. Prepare well and head out
The briefing tells you exactly what you need to do and what to pay attention to. Sometimes it includes a photo or a specific question you need to ask. Read this carefully, otherwise we cannot approve your assignment.
You will go through the customer journey as you normally would. For many assignments, you may keep the purchase as a reward, so choose something you really like or enjoy.
3. Fill out the questionnaire
Within 24 hours after your visit, you will fill out the questionnaire. You will not only provide a score but also share concrete examples. What exactly happened? What stood out to you? While filling out the questionnaire, you will receive immediate feedback on your answers, so you know what is expected of you!
Brands use your input to improve customer experience and train employees with concrete examples. Your feedback matters and can even be used in evaluation discussions. This way, you help organizations get a little better every day.
4. Enjoy your reward
For many tasks, you receive store credit to try a product or service. Think of a lunch, a grocery item, a movie night, or a nice piece of clothing from the store. You choose a task that suits you, so it feels like a normal purchase, and that's exactly the point.
Tip: choose something that truly makes you happy. This way, mystery shopping is not only useful for brands but also extra fun for you!
This is what mystery shoppers say about us
We score a 4.8 on Google and 98% on Facebook!
What do we expect from you as a mystery shopper?
These are the skills you need to ensure your feedback truly makes an impact:
You’re critical but objective
You can give your opinion when we specifically ask for it during the assignment.
You’re not afraid to ask us questions
You can ask us for help if you feel you don’t understand the assignment well enough.
You can describe situations well
You can effectively describe situations and go into detail when needed.
You master your language
You can formulate clear sentences in the language required from the assignment, in spoken and written language.
You're constructive
You can turn your findings into constructive criticism so others can learn from it.
You're good at giving feedback
You can give feedback to others the way you would like to receive it yourself.
You're self-aware
You’re aware of the importance of your assignment. You know what happens with your results and act accordingly.
You act like a regular customer
You never reveal yourself as a mystery shopper during and after completing your assignment.
FAQ
How does mystery shopping work at Secret View?
Does it cost money to sign up?
How do I get an assignment?
How much do I earn per assignment?
Do I need experience to get started?
How quickly do I need to complete the questionnaire?
When do I get paid?
Why do you do an ID check?
What is the quality score (reputation) and why is it important?
What do you expect from me as a mystery shopper?
Can I choose which assignments I do?
