Discover all Secret View dashboard features
Your dashboard provides insight into customer experience based on your customer journeys. Exactly what you need to grow. Cool right?
Free pilot or visit Free onboarding call No creditcard required
SOFTWARE
Research setup
Easily customize your own research (Small Business) or let us do it for you (Enterprise). With your business knowledge and our expertise, we’ll make sure you have a running start.
- Build a survey
- Select the case
- Choose target audiende
- Decide on visit frequency
MANAGE
Management overview
All research scores are segmented on aspects that matter to you. Analyze your scores by time, customer journey, question category, area, and much more.
Want to know more about a segment? Just zoom in on anything you want.
QUESTIONS & ANSWERS
Survey level
Easily view all surveys that our community handed in for you. Analyze scores and read constructive feedback from real customers.
- Share
- Compare
COMPARE
Benchmark
Select and compare all your locations on every aspect of the research. Discover top performers in your organization and extract best practices from the results.
ANALYTICS
Crunch the numbers
Statistics
Get insights into all statistics about your mystery shopping research. Average expenditures, favorite visit times, and much more.
Analytics
Check how engaged your team is with the research and how well they are using the results.
DEEP DIVE
Question level
Deep dive into questions you asked the community. Segment by question types:
- Weighted questions
- Unweighted questions
- Images
- Visit types
- Spent amount
- Visit dates
- Open-ended questions
- NPS
ZOOM IN
Filter
The filter is a handy tool to zoom in deeper on your results, in order to get at useful insights. Just click on a filter element to filter your results.
DATA
Exports & API
Prefer to have all the data exported to a simple file? No problem. Easily export all research results to Excel in different formats. For larger organizations, we developed an API for full integration.
Frequently Asked Questions
Can't find the answer to our question? Feel free to contact us and we'll gladly help you along!
Can I easily see what's going well and what isn't?
Can my (store) managers get access to the results?
What happens when the results are in?
I'd like to be able to get an overview of the performance of my stores. Is that possible?
