Discover all Secret View dashboard features

Your dashboard provides insight into customer experience based on your customer journeys. Exactly what you need to grow. Cool right?

Free pilot or visit Free onboarding call No creditcard required

SOFTWARE

Research setup

Easily customize your own research (Small Business) or let us do it for you (Enterprise). With your business knowledge and our expertise, we’ll make sure you have a running start.

  • Build a survey
  • Select the case
  • Choose target audiende
  • Decide on visit frequency

MANAGE

Management overview

All research scores are segmented on aspects that matter to you. Analyze your scores by time, customer journey, question category, area, and much more.

Want to know more about a segment? Just zoom in on anything you want.

QUESTIONS & ANSWERS

Survey level

Easily view all surveys that our community handed in for you. Analyze scores and read constructive feedback from real customers.

  • Print
  • Share
  • Compare
COMPARE

Benchmark

Select and compare all your locations on every aspect of the research. Discover top performers in your organization and extract best practices from the results.

ANALYTICS

Crunch the numbers

Statistics

Get insights into all statistics about your mystery shopping research. Average expenditures, favorite visit times, and much more.


Analytics


Check how engaged your team is with the research and how well they are using the results.

DEEP DIVE

Question level

Deep dive into questions you asked the community. Segment by question types:

  • Weighted questions
  • Unweighted questions
  • Images
  • Visit types
  • Spent amount
  • Visit dates
  • Open-ended questions
  • NPS
ZOOM IN

Filter

The filter is a handy tool to zoom in deeper on your results, in order to get at useful insights. Just click on a filter element to filter your results.

DATA

Exports & API

Prefer to have all the data exported to a simple file? No problem. Easily export all research results to Excel in different formats. For larger organizations, we developed an API for full integration.

Frequently Asked Questions

Can't find the answer to our question? Feel free to contact us and we'll gladly help you along!

Can I easily see what's going well and what isn't?

Can my (store) managers get access to the results?

What happens when the results are in?

I'd like to be able to get an overview of the performance of my stores. Is that possible?

Want to try the features yourself?

Start today and get your first visit for free or a free pilot round.

Free pilot or visit Free onboarding call No creditcard required