News

We have tasty news, Patisserie College has chosen Secret View! For more than a hundred independent patissiers spread across the Netherlands who bake the most delicious creations, we are starting customer experience research. Whether it’s for a birthday, anniversary, wedding day, birth, or just because – these pastry chefs know how to turn every occasion into a celebration. 

The Secret View Experience of the Month Award for March has been won by the enthusiastic team of AMI Kappers in Nieuw-Vennep! Our mystery shoppers visit thousands of stores every month, and from all these visits, we select the most exceptional and customer-oriented experiences! This time, the award was received by the five passionate employees of AMI Kappers in Nieuw-Vennep, who do everything to ensure that their customers leave the salon with a satisfied feeling. Their commitment and customer focus have earned them this well-deserved award. 

Secret View welcomes not one, but two new formulas, Sani4All and Kitchen4All! Sani4All, known for their extensive range of bathrooms, and Kitchen4All, the specialist in kitchens. Together they have 42 locations in the Netherlands. With mystery shopping research, they gain better insight into the customer journey and experience within their formulas. The research started in January 2024. 

Gall & Gall Maastricht at Burgemeester Cortenstraat wins the Secret View Experience of the Month Award for February! Every month, our mystery shoppers visit thousands of stores. From all these visits, we select the most notable and customer-oriented experiences! This month’s award is won by Michaél, a super-driven store manager at Gall & Gall, who has been putting his heart and soul into the liquor store for 23 years. 

We are proud to announce our collaboration with jeans brand CHASIN’. We have already started conducting a comprehensive customer experience research at all CHASIN’ stores spread across the Netherlands. Besides valuable insights for CHASIN’, these are also interesting assignments for our community. 

We are very pleased to be partnering with one of the largest supermarket chains in the Netherlands: PLUS! With more than 550 stores, PLUS, after merging with Coop, is among the top three largest service supermarkets in the Netherlands. In the search for a reliable partner to better monitor the process of selling age-restricted products, PLUS came to Secret View. We find it very important not to sell age-restricted products to minors. Therefore, we are happy to contribute to better compliance with rules for age verification for alcohol sales at our clients. After a successful pilot in 2023, the compliance research for PLUS started in January 2024.