Our community of more than 20,000 normal consumers only has one goal: to help you make the customer experience in your store(s) even better!
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We believe in feedback from real customers; people from your target audience who are interested in your brand. That is why we do not use professional mystery shoppers, but ordinary consumers who visit your store(s) every day.
Because community members receive a shopping fee instead of a financial compensation, they choose assignments that suit them. After all, you won't easily buy products from stores that you don't like.
This way they always belong to your ideal customer. And the shopping fee? This returns to your cash register!
Our scalable community can be deployed anywhere in the world and in almost any city or town. But what if there are too few shoppers in your area? Then we’ll recruit new shoppers who belong to your target group.
Our mystery shoppers are well informed of the importance of qualitative, constructive and honest feedback.
Through personal guidance, quality checks and e-learning, they are trained to become skilled feedback providers.
We continuously recruit and train new shoppers from all imaginable population groups. In this way they remain a good reflection of the consumer landscape.
'This was my first time shopping with Secret View. It was a very pleasant experience. To my surprise, the money for the shop was lodged to my account in advance.
It was also very flexible as I had to adjust the day I had initially planned to shop. The platform is easy to use. I would love to do more shops for Secret View."
"So happy with Secret View! They make sure you always get your money before doing the assignment, they're easy to reach everywhere.
They have so many different assignments throughout The Netherlands, it's just awesome to work with them!"
"Their team is really good and handles all the assignments given to shoppers in an orderly manner. Would be loving to do more assignments with secret view in future."