De Pannekoekenbakker x Secret View
20/9/2024
Something special is on the menu: our new client De Pannekoekenbakker! Our mystery shoppers can choose from over 250 different types of pancakes, served in a cozy Dutch atmosphere. We assess the guest experience at all 15 locations.
Quality and hospitality at every spot
De Pannekoekenbakker is a chain of charming restaurants focused on families who value quality and customer service. In a friendly environment, you can enjoy a pancake, a cup of coffee, or a delicious dessert.
Our mystery shoppers indulge in tasty pancakes every two months for the guest experience research. Not only do they assess the food quality, but also the level of service and overall ambiance. The goal? Ensuring that every guest experiences the same high standard of hospitality, regardless of the location.
A glimpse from within
Joop Jongerius, director of De Pannekoekenbakker, shares his vision: “In our restaurants, we want every guest to feel special and have an experience that transports them to an authentic piece of Holland. Our collaboration with Secret View allows us to maintain quality and guest experience despite our rapid growth. The feedback from mystery shoppers is invaluable; it helps us refine the small details that make a difference and ensures our guests always receive the best experience. We look forward to growing and developing alongside Secret View as our partner.”
Are you curious about how guests experience your service?
Explore the possibilities for your organization, or simply get in touch with us!
Are you in the mood for a classic Dutch pancake?
Check out all our assignments for De Pannekoekenbakker in your region on the platform. Interested in starting mystery shopping? Register here.
