Kwalitaria x Secret View
19/6/2024
Kwalitaria pulls out all the stops to make the guest experience even better, because that’s what energizes them! That’s why we are teaming up with Kwalitaria to make this insight clear through mystery shopping research. Kwalitaria is the place where quality and enjoyment go hand in hand, so this research promises to be a flavorful assignment for our mystery shoppers.
Focus on sustainable enjoyment
Kwalitaria is dedicated to creating a future where pleasure and eco-friendliness coexist. At the same time, the high appreciation of customers for their snacks and service remains essential, as it contributes to the continuous improvement of both quality and experience.
Because Kwalitaria strongly focuses on quality and innovation, this collaboration is an important step towards better customer experience and aligns with their vision for the future. Our mystery shoppers started visiting 128 locations every two months since March 2024. The research focuses on both on-site orders and online delivery orders and provides insights into the entire customer journey to optimize service and product experience.
A new step in customer experience and sustainability
Rogier Jansen, Franchise Director at Kwalitaria, shares his enthusiasm: “At Kwalitaria, we put our heart and soul into everything we do. We want to offer a high-quality guest experience. That’s why we are so excited about the collaboration with Secret View. Their approach to mystery shopping research aligns with our vision of growth and improvement. We look forward to the valuable feedback from our customers. Together with Secret View, we are taking steps to improve customer experiences and support our employees in their growth. Because if you include quality in your name, you naturally have something to live up to!”
Do you want to discover how customers experience your service with mystery shopping?
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Have you also gotten a craving for mystery snacking?
View all our assignments for Kwalitaria in your region on the platform. Would you like to become a mystery shopper? Register here.
